What should security officers prioritize during an incident?

During an incident, security officers should prioritize maintaining control and managing the situation. This is essential because effective management of the incident helps to ensure the safety of everyone involved, including the public, staff, and the officers themselves. By keeping a clear head and controlling the unfolding event, security officers can prevent escalation, facilitate appropriate responses, and ensure that the situation is resolved as effectively and efficiently as possible.

Maintaining control also involves making decisions that can significantly impact the outcome, such as determining when to involve law enforcement or emergency services, securing the area, and guiding individuals to safety if needed. An emphasis on management and control allows for a structured response to the incident, leading to better overall outcomes for all parties involved.