What is a common mistake that security officers should avoid?

Failing to communicate effectively during an incident is a critical mistake that security officers should avoid. In high-stress situations, clear and concise communication is essential for coordinating responses, ensuring safety, and relaying important information to colleagues, law enforcement, or emergency services. Ineffective communication can lead to misunderstandings, delays in response efforts, and an increased risk of danger to those involved.

Effective communication includes not only articulating instructions and situational updates clearly but also actively listening to others and providing feedback. In chaotic environments, officers need to ensure that all participants are on the same page to manage the situation successfully and mitigate risks.

Choosing complex terminology or jargon can confuse the message and hinder effective communication. Relying too heavily on technology without verbal communication may lead to critical information being missed. While taking notes can be beneficial for documentation purposes, during an actual incident, the focus should primarily be on real-time communication and situational awareness.