What guidelines should security officers follow in dealing with disturbed individuals?

Remaining calm, avoiding confrontation, and seeking assistance if necessary is crucial when dealing with disturbed individuals. This approach ensures the safety of both the security officer and the individual in distress. Remaining calm helps de-escalate a potentially volatile situation. Security officers are trained to recognize that engaging aggressively can exacerbate tensions and could lead to violence. By maintaining a composed demeanor, officers can often defuse the situation through verbal communication.

Additionally, avoiding confrontation is important; it prevents further escalation and helps build trust. Many disturbed individuals may respond negatively to aggressive behavior, which can complicate or worsen the situation. Seeking assistance, whether from law enforcement or mental health professionals, is essential when a situation exceeds the officer's ability to manage safely. Collaboration with trained professionals ensures that individuals receive appropriate support without unnecessary force or escalation. This guideline promotes a safer and more effective resolution to encounters with disturbed individuals.